Cancellation & Refund Policy
Operating Entity: Sahil Enterprise (The PC Part) • Last Updated: September 2026
At The PC Part, transparent and risk-free hardware purchases are our core promise. Every component is bench-tested before dispatch and covered by our comprehensive consumer guarantee.
Instant Pre-Dispatch Cancellation
Cancel anytime before warehouse dispatch for a 100% immediate full refund with zero deductions.
7-Day Testing Warranty
Covers Dead on Arrival (DOA), component instability, or transit damages from delivery date.
Free Reverse Pickup
Eligible DOA or damaged claims receive door-to-door insured reverse courier pickup.
📹 Mandatory Unboxing Video Requirement
To prevent transit dispute delays and protect against courier mishandling, customers must record a continuous, uncut unboxing video starting from:
- Showing all 6 sides of the sealed parcel and clear shipping label visibility.
- Opening the package and revealing the product condition.
- Displaying the serial number tag directly on the hardware.
Claims for courier denting or missing accessories cannot be entertained without an unedited unboxing video.
1. Order Cancellation Details
Before Dispatch: Orders can be cancelled via WhatsApp (+91-9974011766) or email ([email protected]) before the courier tracking ID is generated. 100% full refund is issued.
After Dispatch: Once handed over to courier partners (Bluedart, Delhivery, DTDC), shipments cannot be rerouted in transit. Refusal of delivery will incur actual round-trip courier shipping deductions.
2. Open-Box Hardware Return Terms
All open-box products pass 100% stress tests (FurMark / 3DMark / MemTest86) before shipment. Slight cosmetic scuffs or non-original packaging are characteristic of open-box hardware and not classified as DOA.
Non-Defective Compatibility Returns: If an item returned as defective passes all benchmark stress tests in our lab (indicating customer PSU/motherboard incompatibility), a 5% testing/restocking fee plus round-trip shipping will be deducted from the refund.
3. Non-Eligible Items
- Hardware with physical burn marks, cracked silicon, bent CPU socket pins, or broken fan blades.
- Items exhibiting liquid spillage, excessive oxidation, or rust.
- Hardware with removed, altered, or damaged warranty seal stickers.
4. Refund Disbursal Timeline
Once the returned hardware arrives at our Ahmedabad fulfillment center, our technicians complete bench verification within 48 hours. Upon approval, refunds are credited back to your original payment method within 5 to 7 business days.
Need Return Assistance?
Reach out with your Order ID on WhatsApp or Email for instant review.