Last Updated: September 27, 2026
At The PC Part (operated by Sahil Enterprise), we value your trust and are committed to protecting your personal data and privacy. This Privacy Policy outlines what information we collect, how it is used, and the measures we take to safeguard your data in compliance with the Information Technology Act, 2000 and applicable data protection regulations in India.
1. Information We Collect
When you browse, create an account, or make a purchase on thepcpart.com, we may collect:
- Contact Information: Full name, billing address, shipping address, email address, and phone/WhatsApp number.
- Order Details: Products purchased, order value, payment status, and order history.
- Technical Data: IP address, browser type, device information, and pages visited (collected via cookies and server logs to improve website performance).
- Payment Information: We never store your credit/debit card numbers, CVVs, or net banking passwords. All payments are processed through secure, RBI-authorized third-party payment gateways (encrypted with 256-bit SSL).
2. How We Use Your Information
We utilize collected information solely for:
- Processing, fulfilling, and dispatching your orders.
- Communicating tracking updates, delivery notifications, and order confirmations via Email, SMS, or WhatsApp.
- Providing prompt customer support and managing replacement or refund claims.
- Preventing fraudulent transactions and maintaining the security of our platform.
3. Data Sharing & Third Parties
We do not sell, rent, or trade your personal data. We only share essential details with trusted third parties necessary for operational fulfillment:
- Logistics Partners: Courier services (Delhivery, Bluedart, DTDC, XPressbees, India Post) receive your name, address, and phone number for delivery.
- Payment Processors: Authorized payment gateways for secure transaction authorization.
- Legal Authorities: When required by applicable law, court order, or governmental regulation.
4. Cookies & Analytics
Our website uses standard cookies to maintain your shopping cart sessions, remember login details, and analyze traffic patterns to optimize performance. You can disable cookies in your browser settings, though certain website functions may be limited.
5. Data Security
We implement strict physical and electronic safeguards to protect your personal data from unauthorized access, misuse, or alteration. All web communications on thepcpart.com are encrypted using Secure Sockets Layer (SSL) technology.
6. Grievance Officer & Contact
If you have any questions, concerns, or requests regarding your personal data, you may reach out to our Grievance Officer:
- Name / Firm: Sahil Enterprise
- Address: 55, Ground Floor, Ellisbridge Shopping Centre, Opposite Town Hall, Ellisbridge, Ahmedabad, Gujarat 380006
- Email: [email protected]
- Phone / WhatsApp: +91-9974011766
- Hours: Monday to Saturday: 10:00 AM ??? 6:30 PM IST